Amigos Tutoring Policies

AMIGOS TUTORING POLICIES

Any session can be rescheduled up to 5 days prior through email at amigosTutoringFamilyFitness@gmail.com.
Clients may reschedule up to two tutoring sessions per month.
Rescheduling is permitted only for sessions in the following week.
Accounts can be frozen for up to 2 weeks once every 3 months with emergency documentation.
Missed sessions due to illness can be made up within 7 days with a medical note from a doctor, appointment confirmation, or CVS receipt.
If a makeup session is missed, it is forfeited.
Clients should arrive no more than 15 minutes before or after their session.
We cannot guarantee the gender or consistency of tutors.
Students must bring necessary materials (tablet, laptop, etc.).
No food or drinks are allowed during sessions.

After 2 formal written behavioral issues, termination may occur.
A minimum 3-month commitment is required; the contract auto-renews until canceled.
Cancellations must be emailed with a signature 24 hours before the next billing date; no cancellations are accepted in person, over the phone, or via social media.
Attempted cancellation before completing the 3-month commitment incurs a $200 fee; plans do not auto-cancel and continue until officially canceled by email.
The frequency of agreed-upon sessions cannot be reduced until after the initial 3-month period.
Clients are responsible for any outstanding balances.
Contract signature confirms approval for automatic payments.
Payments are automatic; failure to process payment may result in service denial.

No verbal communication (via staff, text, DMs, or calls) is accepted for making changes.
Cash payments are only accepted for the first month; all subsequent payments must be made by credit or debit card.
Students must use restroom facilities before or after sessions; any vandalism at the location may result in contract termination.